Job Snapshot

Singapore Other
Employment Type:
Job ID:

Job Summary

The scope of support services at the company for end user support in Access (Sailpoint, Thycotic, Siteminder, LDAP) application support services would include:

  • Assist IAM Engineering in developing new automation and user-facing capabilities
    • Technical user support
    • Responding to and resolving Help Desk (HD) tickets for all Access In-Scope users globally
    • Responding to and resolving Access-related incidents (bugs/defects/problems/enhancements) as reported in Service Now (SNOW) and potentially e-mails.
    • Responding to and resolving break-fix issues, as they relate to Access not functioning properly, or not functioning properly with downstream applications such as AD, email, LDAP, O365, etc.
  • Track issues and translate to system improvement requirements
  • Understanding, using and/or following Problem and Change Management tools and processes
  • In addition, these resources will assist in providing information for reasonable requests associated with urgent, ad-hoc information. These requests are ad-hoc and not part of the SNOW process.
  • Data Analysis:
    • Validation and re-conciliation of data between Workday and LDAP and associated data quality analysis, for Access in-scope identities and terminations.
    • Resolving mismatches between Access identities and associated user accounts
    • Resolving attribute issues for Access managed and out-of-scope users to help determine gaps and fixes to the support model
    • Performing account analysis between LDAP Directory, AD, O365, AAD, etc. to true up accounts, ensure terminations are in sync for Access in-scope identities.
  • Support, Classification, Activities, Accounts
    • Provisioning Account, Reconciling Accounts, Fixing Accounts (for example, fixing incomplete Access accounts created during initial reconciliation)
    • Capture trends and identify gaps
    • Unlinking accounts (and updating LDAP attributes for users IAM Support Requests
    • Update contractors accounts based on issue
    • Walk end users through self service tools
    • Educating end users about the Online Access Request
    • De-provisioning/Provisioning accounts related to employee transfer
    • Production Requirements that needs to be met that are not part of current design
    • Work on tasks/defects as assigned by IAM Others
    • Bulk update of contractors details (end date, contact)

Desired Qualifications/Certifications: 

  • 5+ years in IAM provisioning and support with knowledge of AD, LDAP and O365.
  • 5+ end user support
  • Preferred knowledge of Azure AD and Azure as well.
  • Service Now experience for support monitoring and ticket processing.

To apply, please click on the link below:

Allegis Group Singapore Pte Ltd, Company Reg No. 200909448N, EA Licence No. 10C4544 

Ref No: KL521020